Privacy, terms and refunds.

Privacy

What we process, and why

KlewAI transcribes interview audio live in order to generate answers in the moment. The product is built around real-time assistance rather than archiving your interviews.

Your résumé and job description, when supplied, are used to ground answers so they reflect your real experience. They stay tied to your use of the app. We do not sell your data and we do not share it with your interviewer.

Answers are generated in the cloud, so the text of a question and the grounding documents you supply are transmitted for processing. Audio itself is not retained as a stored recording.

You can delete your account at any time from the dashboard. Doing so erases your profile, your sessions and transcripts, and the résumés and documents you uploaded, including the stored files themselves. Nothing about you is kept afterwards.

Terms

Using KlewAI responsibly

KlewAI is a preparation and assistance tool. You are responsible for using it within the rules that apply to your interview, your employer, and any assessment you take part in. Some organisations prohibit assistance tools outright.

The overlay is engineered to stay off screen shares and recordings, and it never joins the meeting or appears in a participant list. No tool can guarantee every configuration on every platform behaves identically, so use your judgement.

The licence is granted per user and is tied to your account. Sharing an account is not permitted, and accounts found in use across multiple unrelated machines may be suspended.

Refunds

If it is not working out

The Free plan gives you three sessions of ten minutes so you can confirm KlewAI runs on your Mac, that the permissions work, and that the overlay behaves as expected before paying anything. We strongly recommend trying it first.

If you have subscribed and it is not working out, email support within 14 days of your payment and we will refund it. Tell us what went wrong — it helps us fix it, but it is not a condition of the refund.

Payments are processed by Stripe, who act as the merchant of record for every purchase. Refunds are issued through them and appear on the card used at checkout, typically within a few business days of approval.

Subscriptions can be cancelled at any time from the customer portal linked in your payment receipt, or from the Billing page in your dashboard. Cancelling stops the next payment; your plan stays active until the end of the period you have already paid for.

If you are in the EU or UK, this does not affect your statutory rights, including your right of withdrawal.